1. Who We Are
BiteXR d.o.o. is a software company based in Podgorica, Montenegro. We are the data controller for the personal data collected through our websites and products, including Haven, Perfect Day, and EVENTR.
For any privacy-related questions, contact us at office@bitexr.com.
2. Data We Collect
We collect only the data necessary to provide and improve our services:
- Account data — name, email address, and password (hashed) when you register.
- Usage data — pages visited, features used, and actions taken within our products, collected to improve user experience.
- Payment data — billing information processed by our payment provider. We do not store full card details on our servers.
- User-generated content — data you create within our products (e.g., guest lists, wedding details in Perfect Day).
- Technical data — IP address, browser type, device information, and cookies, collected automatically when you use our services.
- Communications — emails or messages you send to us.
3. How We Use Your Data
We use your personal data to:
- Provide, operate, and maintain our services.
- Process transactions and send related information.
- Send transactional emails (e.g., account confirmation, password reset).
- Respond to your inquiries and provide customer support.
- Improve and personalize our services.
- Comply with legal obligations.
We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract — processing necessary to provide the services you have requested.
- Legitimate interests — improving our services, preventing fraud, and ensuring security.
- Consent — where you have given explicit consent (e.g., marketing emails).
- Legal obligation — where processing is required by law.
5. Cookies
We use essential cookies to operate our services (e.g., session management) and analytical cookies to understand how our services are used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.
6. Data Sharing
We share your data only where necessary:
- Service providers — hosting, payment processing, and analytics providers who process data on our behalf under data processing agreements.
- Legal requirements — when required by law, court order, or governmental authority.
All third-party service providers are required to keep your data confidential and use it only for the purposes we specify.
7. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting office@bitexr.com. We may retain certain data for legal or accounting purposes for up to 7 years.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Rectification — request correction of inaccurate data.
- Erasure — request deletion of your personal data.
- Restriction — request that we limit how we use your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
To exercise any of these rights, please contact us at office@bitexr.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
Our services are hosted on servers located in the United States (via our hosting provider). If you are located in the European Economic Area, your data may be transferred to and processed in a country outside the EEA. We ensure that appropriate safeguards are in place for such transfers.
11. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
12. Changes to This Notice
We may update this Privacy Notice from time to time. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this notice periodically.
13. Contact
For any questions, concerns, or requests related to your privacy, please contact us at office@bitexr.com.